How can we help?
Choose a topic for a quick answer, or send us a support message. Questions, technical issues, suggestions, and constructive criticism are all welcome.
What do you need help with?
Purchases and premium access
Why can’t I buy premium stories or coloring bundles yet?
Secure checkout is still being completed. Premium content stays locked until purchases can be safely connected to customer accounts and My Library.
Will I have to pay again every time I return?
No. Once paid access launches, purchases will be connected to your LumiNest account so you can return later and keep access from supported devices.
Where can I find the digital purchase policy?
You can read the current LumiNest Digital Purchase Policy from the footer or open it here.
What should I do if I have a payment problem later?
Use the support form and choose Premium Content / Payment Question. Never include a full card number, password, or other sensitive payment information.
Reading, coloring, and free content
Which bedtime stories are free?
Stories 1–3 are free and ready to read. Stories 4–10 are premium and currently marked Coming Soon while secure checkout is being completed.
Is the Coloring Corner free?
Yes. The current Coloring Corner remains free. Premium coloring collections are separate and currently preview-only.
Why does a story open in a separate reader?
The story reader is designed for a cleaner, scene-by-scene reading experience on desktop and mobile. Use the navigation controls to move through each illustrated scene.
Can I download LumiNest freebies?
Yes. Available freebies can be downloaded from the Freebies page. Premium products are separate from free downloads.
Your LumiNest account
What is My Library?
My Library is the customer area intended to keep paid LumiNest content connected to your account, so eligible purchases can be accessed again without buying them repeatedly.
Can I open My Library now?
Yes. Use the My Library button at the top of this page. Paid-content access will become useful there as premium checkout is activated.
Will purchases work across devices?
The account system is being designed so eligible purchases remain tied to your LumiNest account rather than only one browser or device.
I’m having trouble accessing my account. What should I send support?
Tell us the email address you use for LumiNest and describe what you see. Do not send your password.
When something isn’t working
A page or image is not loading. What should I try first?
Refresh the page once, confirm your internet connection, and try reopening LumiNest. If the issue remains, send us the page name and the device or browser you were using.
The website looks different on my phone. Is that normal?
Yes. LumiNest adapts its layout for smaller screens. The content should remain available even when navigation and cards move into a mobile-friendly layout.
Can LumiNest be installed like an app?
On supported browsers, LumiNest can be installed from the browser’s install or Add to Home Screen option. It still uses the same website content and account.
How do I report a bug?
Use the support form below and choose Technical Issue. Include what page you were on, what you expected, what happened instead, and your device or browser if known.
Personalized book requests
How do I start a new custom book request?
Go to Customize Your Book and complete the request form with the project details.
I already sent a custom book request. Where should I ask a question?
Use the support form below and choose Custom Book Support so your question is clearly identified.
Does ordering a custom book transfer ownership of LumiNest characters?
No. Custom projects do not transfer LumiNest character or brand ownership. Please review the Custom Book Terms for the current terms.
Can printing be requested too?
The custom-book service is primarily digital. Where a separate printing service is offered, its availability and cost are handled separately from the digital project.
Questions, suggestions, and criticism
Can I send feedback or criticism?
Absolutely. Choose Feedback / Suggestion or Complaint / Criticism in the form. Constructive feedback helps us improve LumiNest.
Where do support messages go?
Messages submitted here are delivered to LumiNest at hello@worldofluminest.com. Your contact details are used to respond to your request and are not automatically added to the newsletter.
Tell us what happened.
Include enough detail for us to understand the issue, but never send passwords, full card numbers, security codes, or other sensitive payment information.
Your support message stays private. It is used to respond to your request and is not automatically added to the LumiNest newsletter.